Course curriculum

  • 1

    Safe Interactions with People Experiencing Homelessness

    • 1.0 Course Introduction and Learning Objectives

    • 1.1: Understanding Homelessness

    • Quiz 1.1

    • 1.2: The potential Impact on the Business

    • Quiz 1.2

    • 1.3: The Power of Empathy

    • Quiz 1.3

    • 1.4: Three Tools to Use

    • Quiz 1.4

    • 1.5: Tool #2: Active Listening

    • Quiz 1.5

    • 1.6: Tool #3: Stating your Needs Clearly

    • Quiz 1.6

    • 1.7: Putting These Tools into Action

    • Quiz 1.7

    • 1.8 Conclusion and One Takeaway